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4Help

Updated on October 28, 2026

Privacy policy

This policy explains which personal data we process, why, for how long and how you can exercise your rights, in line with the data protection laws that apply in your country or region, such as the GDPR (Europe and the UK), the CCPA/CPRA (California) and the LGPD (Brazil).

1. Who is the controller

The controller of the data processed on the 4Help platform is 4HELP LTDA, Brasil, United States. The contact for privacy matters is support@4help.app.

2. Data we collect

  • Sign-up data: name, email and account information.
  • Subscription data: plan, status and billing history. Card data is handled by the subscription payment provider and is not stored by us.
  • Usage data: progress in the tracks, tools used and preferences.
  • Technical data: IP address, browser type, device and access logs.
  • Communications: messages you send to support.

3. What we use the data for

  • Providing the contracted service and maintaining your account and progress.
  • Processing subscription billing and preventing fraud.
  • Answering support requests.
  • Improving the content and the platform, using aggregated data whenever possible.
  • Complying with legal and regulatory obligations.

4. Legal bases

We process data based on performance of a contract, compliance with a legal obligation, legitimate interests (for example, security and improving the service) and, where required, your consent, which you may withdraw at any time.

5. Sharing

We share data only with processors that provide services to 4Help, such as hosting, email, usage analytics and subscription processing, and with authorities where legally required. We do not sell personal data.

Because 4Help is operated in the United States, your data may be processed and stored outside your country of residence. Where the law requires, we adopt safeguards for these international transfers, such as standard contractual clauses.

6. Retention

We keep data while the account is active and for the period needed to meet legal obligations, exercise rights in proceedings and prevent fraud. After that, data is deleted or anonymized.

7. Your rights

You may request, at any time:

  • confirmation that we process your data, and access to it;
  • correction of incomplete, inaccurate or outdated data;
  • anonymization, blocking or deletion of unnecessary data;
  • data portability;
  • information about sharing and withdrawal of consent.

8. Security

We adopt technical and organizational measures to protect data, such as encryption in transit and access control. No system is completely immune to incidents; in the event of a significant incident, we will notify data subjects and the competent authorities as required by applicable law.

9. Cookies

We use cookies as described in the cookie policy.

10. Contact and changes

To exercise your rights or ask questions, write to support@4help.app. This policy may be updated; the date of the latest review appears at the top of the page.