Refund policy

1. Right of withdrawal (7 days)

In any country, on your first purchase you may withdraw within 7 calendar days of the purchase date and receive a full refund of the amount paid. If the consumer law of your country grants a longer period or a greater right, it prevails.

To exercise this right, write to support within the period, stating your account email.

2. Canceling the subscription

You may cancel at any time from the subscriber area, with no penalty and without giving a reason. Cancellation stops future charges; access continues until the end of the period already paid.

3. Charges after the withdrawal period

After the 7 days from purchase, the amount for the current period is not refunded pro rata, because full access to the content has already been provided.

If you forgot to cancel and were charged for a renewal, request a review within 7 days of that charge. We assess each case in good faith, especially when the platform was not used in the new period.

4. Incorrect or duplicate charges

Amounts charged twice or by our error are refunded in full, regardless of the period.

5. How the refund is made

The amount is returned through the same payment method used for the purchase. The time it takes to appear on your statement or account depends on your card issuer or bank, and usually takes one to two billing cycles.

6. How to request

Send an email to support@4help.app with your account email and the reason for the request. We reply within 5 business days.